What data do we collect
We only collect information pertaining to your shopping experience. We hold basket contents and once an order is placed we collect that information required to send you your order.
What data we store
We store information associated with your order. The order information you provide is kept until after the order is fulfilled. Once an order is dispatched there is a grace period of 60 days in order for us to deal with any queries regarding the order. Once this period expires the order is anonymised and all Personal Identifiable Information is removed leaving only details of the ordered items, cost and date for our stock administration procedures. No name, address, email or other fields are retained or recoverable.
We use google analytics to track page usage and site statistics associated with performance, error tracking and order statuses. Please see Google Analytics privacy notice for their policy as a data processor.
As data controller we ensure IP anonymisation and page data is set such that no Personally Identifiable Information is sent to Google.
Your rights to your data
At any time you can contact us to disclose any information we hold on you. We will have to know if your query relates to an order or session id that we may be able to identify you with as there is no logon or account functionality, and we can be requested to remove information at any time. If the information relates to an order this will involve the order being cancelled and any funds already paid being recharged.